MUSSINA, A.; ALBEKOVA, S.; OMARKHANOVA, Zh.M. Methodology for comprehensive assessment of the quality of banking services. BUKETOV BUSINESS REVIEW, [S. l.], v. 89, n. 1, p. 254–264, 2018. Disponível em: https://bbr.buketov.edu.kz/index.php/economy-vestnik/article/view/515. Acesso em: 29 nov. 2025.